Why it matters, and how to have it changed.
Your email address is two things at once: how you sign in, and where everything Artmire tells you is sent — payment confirmations, shipping notices, delivery emails, the prompt to review a seller.
You can change it yourself, from your account page. Because it is the key to everything else on the account, the change asks for your password and is confirmed by email before it takes effect.
Two links, not one. Following only the first leaves the change waiting, and you keep signing in with your old address — the account page says so when you land back on it.
The link to the new address proves the mailbox exists and is yours — without it, one typo would move your account to an address nobody can open. The link to the current address proves the change was wanted by whoever holds the account today. Together they make it very hard for anyone else to move your account, and impossible to lock yourself out by mistake.
Nothing changes. You sign in with the old address, and everything continues to be sent there. The confirmation links expire after a while, and starting a new change cancels any earlier one — so if a link is refused, request the change again and use the newest pair of emails.
Your Artmire address is the one on your Google account, and there may be no Artmire password to enter. Set one first in Change Password on the same page, then use Change Email as above — or write to us and we will help. Bear in mind that changing the address does not change which Google account signs you in.
Then the second link can never be followed, and the change cannot complete on its own. Write to us from whatever address you can, telling us as much as you can about the account: the old address, your name on it, and a recent order if you have one. We would rather establish that an account is yours than leave you locked out of it.