Keeping payment and conversation on Artmire, and spotting what is not right.
Almost everything on Artmire is centred around beauty and should be straightforward: sellers list their items, an 'artmirer' is interested, a conversation begins, a sale concludes, the item is shipped and arrives. The advice here is for the small number of times it is not.
Keep the payment and the conversation on Artmire. Everything we can see, we can help with. A deal arranged by private email and paid by bank transfer leaves no record of what was agreed, no proof you paid, and nothing for anyone to look at afterwards.
This is why sensitive information is hidden automatically in messages. It is not there to be awkward — it is there because moving a sale off the platform is the single thing most scams need you to do.
Be careful when someone:
A genuine seller has no reason to ask for any of these. Everything a sale needs is already here.
Payment is handled by Stripe, in Stripe's own form. Artmire never sees or stores your card number, and no member of our team will ever ask you for card or bank details — not in chat, not by email, not on the phone.
If a message claims to be from Artmire and asks for financial details, it is not from us. Report it.
If you want to check who you are dealing with, our Legal Information page names the company that operates Artmire, its registration number and its registered address.
There is a flag you can use under every message you receive in the chat messaging system on Artmire. It asks what is wrong — Scam or off-platform payment, Harassment or abuse, Inappropriate content or Other — and our team reviews it.
Report early rather than politely waiting. A report is not an accusation you have to prove, and reporting something that turns out to be innocent costs nobody anything.
Tell us as soon as you can, and keep everything in the Artmire message thread rather than deleting it — that conversation is what lets anyone reconstruct what happened. If you have paid someone outside Artmire, tell your bank or card provider too, quickly.
We would far rather hear about something that turns out to be nothing than find out weeks later.