Following a parcel from the seller's door to yours, and the emails you get on the way.
Every paid item gets its own delivery in Deliveries. Opening one shows Tracking details: where the parcel is now, the stages it has been through, and every scan the carrier has made.
Deliveries is split into three tabs, each showing how many parcels it holds:
No parcel is hidden by a tab; every one of them sits in the tab that describes it. Within a tab they are listed newest first, ten to a page. The tab you leave open is the one you come back to.
A delivery starts at Pending — paid for, but the seller has not handed it over yet. Until they add a tracking number the panel says so plainly: "the seller has not added a tracking number yet".
This is normal, and it is the seller's step, not yours. They enter the carrier and the tracking number once, and from then on the carrier updates it. Nobody at Artmire types a status by hand — it comes from the carrier.
The progress bar has four markers, and they fill as the parcel moves:
Above the bar is the exact status in words, with the date and time it changed. The bar is the summary; the words are the truth.
Not everything that happens to a parcel is a stage on a journey. A failed delivery attempt, a customs hold, a parcel the carrier cannot find — these can strike at any point, so they do not appear as a fifth marker on the bar.
Instead the bar freezes at the last stage actually reached and a coloured line appears under it saying what the problem is — nobody home, held at customs, lost. You will also see statuses like Not found (the carrier does not recognise the number yet, common in the first hours) and Expired (no movement for a long time).
Delivery failed usually means a second attempt, and the parcel goes back to In transit rather than forward. It is not the end of the delivery, and it is normally sorted by the carrier without you doing anything.
Under the carrier's name is the full event list, newest first — each scan with its date, time, what happened and where. The oldest entry at the bottom is usually the label being created.
Nothing there yet? The panel says so: the first update usually arrives a few hours after the seller hands the parcel over, and carriers re-check on their own schedule rather than the moment anything happens.
Expected by is worked out in business days, so weekends are skipped. Public holidays are not, which makes it optimistic around Christmas and Easter. Treat it as an estimate from the seller's shipping terms, not a promise from the carrier.
You do not have to watch this page. Three emails arrive on their own: one when the seller posts the parcel and adds a tracking number — carrier and number included — then one confirming the delivery, and one inviting you to review the seller.
The first arrives the moment the seller adds the number, not when the carrier first scans it. So a parcel can be on its way for a day before the tracking page shows any movement — that gap is normal.
That review prompt is the point at which the purchase is finished from your side — and the review is left from the delivery itself, not from the item page.
On the Completed tab, anything still waiting for your review carries a yellow Leave Review tag beside its picture, and the review button sits on the same row. Both disappear the moment the review is left.