What each order status means

Reading your Orders page — and knowing when to stop looking at it.

Orders in your account lists everything you have started buying, whether or not you finished paying. It is a record of payments, not of parcels — once an order is paid, what happens next is in Deliveries.

There are only two statuses

This surprises people who expect a long chain of stages, so it is worth saying plainly:

Pending — grey. The order exists but has not been paid for. Nothing has been charged and nothing has been reserved.
Paid — green. The payment went through. The seller has been told, and the item is now on its way to being sent.

There is no "shipped" or "delivered" status here. Everything after payment is tracked per parcel in Deliveries, which is why an order sits at Paid for good and never changes again.

The two tabs

The page is split in two, with a count beside each name — and they are the same two states as above:

Pending — started, not paid for. It opens first, because it is the only one with anything left to do.
Completed — the payment went through. Nothing on these needs you again.

Paying an order moves it from one tab to the other by itself, and both counts change with it. Inside a tab the newest come first, ten to a page. The tab you leave open is the one you come back to.

The tab says Completed while the Status column on the row says Paid. They mean the same thing: the tab describes where you are in the purchase, the status is the flag on the order itself.

What each column tells you

Item Title — what was bought. Cart payments group their items under a heading, see below.
Qty and Amount — how many, and what that order came to.
Status — Pending or Paid.
Created — when you started the order.
Paid on — when the payment cleared. Blank on anything still pending.

Cart payments look different

Paying for a group from your shopping cart still creates one order per item, but they are shown together under a Shopping Cart Order heading naming the seller, with the payment's total and its status on that heading row.

The individual items are listed beneath it with their own dates. So one cart payment reads as one block containing several orders — which is exactly what it is.

What you can do with an order

Actions appear only on a pending order, and there are two:

Pay — finish the order. This is how you come back to a purchase you abandoned, or settle an offer a seller accepted. It only appears while the item is still listed and within its selling dates, and it is greyed out while that seller is on holiday.
Delete — remove a pending order you no longer want.

A paid order has no buttons at all, deliberately. It is the record of a real payment, and the seller, the delivery and the invoice all hang off it — so there is nothing here to change and nothing to delete. If something is wrong with a paid order, the way out is the seller and their returns policy.

The item's title stays a link on every row, paid or not, so the listing itself is always one click away. Reviewing the seller happens in Deliveries, not here.

A pending order is not a hold

Leaving an order at Pending does nothing for you. The item stays on sale, the price is not locked in your favour beyond what is already recorded on the order, and someone else can buy it. If you want it, the only step that secures it is paying.

Where to look after Paid

Once the status turns green, this page has told you all it can. Go to Deliveries for the parcel itself — that is where the seller's tracking number appears, where the carrier's progress is shown, and where you leave the seller a review once it has arrived.

Go to Orders

Go to Deliveries

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