Asking a question before you buy, and after your parcel arrives.
Every item has an Ask Seller button, and it is the most useful one on the page. The seller knows their item better than any description can — the measurements, the condition, what the back looks like, whether it will be packed well.
Press Ask Seller on the item and a message thread opens with that seller, about that item. You need to be signed in. Everything you send them afterwards about that piece stays in the same thread, so the whole history is in one place if it is ever needed.
All your conversations live under Messages in your account, and you can filter them by whether you were the buyer or the seller in each one.
The item's title and price sit at the top and link back to the listing, so neither of you loses track of what is being discussed. Beside them are Make an Offer and Buy Now, which is often where a conversation ends up.
You can attach an image and use emoji. Nothing else is needed — this is a conversation, not a form.
Artmire is used in several countries, so a seller may write in a language you do not read. Any message can be translated with the Translate button, and Show original puts their own words back.
There is also Auto-translate messages, which translates everything arriving into your language without you asking each time.
You can still write to a seller whose shop is paused — you simply cannot order until they return. If they have set a holiday note, you will see their own explanation in the thread rather than silence.
Artmire will never ask for financial details in chat, and neither should a seller. Sensitive information is automatically hidden in messages, on purpose — a conversation moved off the platform has no record we can look at if something goes wrong, and no protection.
There is a flag under any message you have received. It asks what is wrong — Scam or off-platform payment, Harassment or abuse, Inappropriate content, or Other — with room for detail, and our team reviews it.
Chats are monitored to protect people using them. Reporting is the right response to anything that feels wrong; you are not making a fuss.