Artmire Help Center

The item page, explained

Every part of a listing: the images, the price, the seller, the shipping and the buttons.

Clicking any item opens its own page. Everything a seller has told us about that item is on it, and this is where every way of buying it starts. Each item page has its own web address, so you can bookmark it or send it to someone.

The photographs

The seller's images fill the left of the page. Click a thumbnail to change the main picture; on a phone, swipe the picture itself. A corner badge appears when there is something you should see before anything else — the percentage off if the item is discounted, On vacation if the shop is away, or Sold Out.

The price

The asking price is the large figure. When the seller has also given a market price and it is higher, that figure is shown struck through beside it, with the percentage saved. The market price is the seller's own estimate of what the item is worth, not a price it was previously on sale for here.

On items from individual sellers the page says so, and adds that the price was suggested by the seller. It is a statement about who set the price, not a warning.

The facts under the price

A short stack of rows, each separated by a hairline, giving what is known about the item:

The buttons

What you can do with the item, in one group:

Buttons change with the item's state rather than disappearing without explanation. A sold-out item shows Item Sold Out and a listing past its end date shows Item Expired, both in place of Buy. If the shop is on holiday the seller's own note about it appears directly above the buttons, so a disabled Buy is never unexplained. Once you have an accepted offer on an item, Buy becomes the way to complete that purchase at the agreed price.

The seller

A card on the left below the images: their shop picture, their name, and their record — how many items they have for sale, how many they have sold, and how many likes their items have collected. Their star rating sits here too, and the number of reviews scrolls you down to the reviews themselves, at the foot of this page.

The seller's description

Beside the seller card is the item's own copy, in up to two parts: the Description, which is what the seller wants to tell you about it, and Item Detail and Material, which is the materials and specifics rather than a second description.

If the seller wrote in another language, a Translate this item button appears under the text. It translates both parts at once, and marks the result as a machine translation — one more press puts the seller's original words back.

Shipping, returns and the rest

A set of expandable sections in the right-hand column carries the seller's terms: Shipping, Returns & Exchanges, Cancellations, Customs & Taxes, and Payment, which shows the cards and methods accepted. Each seller writes their own, so they differ from shop to shop — read them before you buy, not after.

Every seller has to write all of these before their shop can go live, so you will find them on any listing you can buy. What they say differs from shop to shop — that is the part to read.

Sharing it

Share buttons sit at the top right of the page, alongside the Back and Home buttons. You need to be signed in to use them.

Further down the page

Below everything else are up to three rows of other items to look at: more from the same seller in this category, more from that seller generally, and You may also like, which suggests similar items from across Artmire. Each row scrolls sideways.

The seller’s reviews

Last on the page: every review the seller has received, with their overall score, how the stars are spread and the three averages broken out. Each review names the item it came from, carries the buyer’s own words and any photograph they attached, and shows the seller’s public reply where there is one. Show more reviews reads further back.

These are reviews of the SELLER, not of this one item — they come from every piece that seller has sold. That is the point of them: you are deciding whether to trust the person, and one item rarely has enough reviews of its own to tell you anything.

If you are not ready to buy

The heart saves the item to your favourites so you can come back to it without searching again, and Ask Seller is there for anything the page does not answer — measurements, condition, what the back looks like. The seller knows the item better than we do.

Go to Favourites

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